Privacy Policy

1. Introduction

Axis Acre Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website axisacre.co.uk or use our services.

We are registered in England and Wales under company number 17291592. Our registered office is at:

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Book a videography service
• Submit an enquiry about a property
• Contact us via email or phone
• Sign up for our newsletter (if applicable)
• Use our contact forms

This information may include:

• Personal Identification: Full name, email address, phone number
• Property Details: Property address, preferred booking dates and times
• Communication: Any messages or notes you send to us

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on pages, click patterns
• Location Data: General geographic location (city/country level)

3. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
To provide and manage our videography services	Contract performance
To process and confirm bookings	Contract performance
To communicate with you about your booking	Contract performance
To send you property updates and marketing (with consent)	Consent / Legitimate interest
To improve our website and services	Legitimate interest
To comply with legal obligations	Legal obligation

4. Cookies

We use cookies to enhance your experience on our website. For detailed information about our cookie usage, please see our Cookie Policy.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We engage trusted third-party service providers to help us operate our website and provide services (e.g., web hosting, email delivery). These providers have access to your information only as needed to perform their functions.
• Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure server hosting with SSL encryption
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

• Booking Records: Retained for 7 years for legal and accounting purposes
• Enquiry Records: Retained for 2 years
• Marketing Data: Retained until you unsubscribe

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request restriction of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, please contact us using the details in Section 11.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the latest version will be displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

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